Shipping & Delivery Policy

Store: Pezruk
Operated by: Cloudlism Inc.

Thank you for shopping with Pezruk. This Shipping & Delivery Policy explains our order processing procedures, estimated delivery times, shipping costs, and tracking information.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays are generally processed on the next business day.

Processing time is separate from shipping time.

2. Shipping Methods and Estimated Delivery Times

We offer standard shipping for eligible destinations.

Standard Shipping: Estimated delivery within 7–14 business days after dispatch, depending on the destination.

International shipping times may vary based on the destination country, customs procedures, and carrier operations.

All delivery times are estimates rather than guaranteed delivery dates.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the destination, order details, and available shipping method.

Customers can review applicable shipping charges before completing payment.

4. Shipping Destinations

We serve eligible international destinations, including the United States and other supported markets.

Shipping availability depends on the delivery address and the shipping options offered at checkout.

If shipping is unavailable for your destination, please contact our customer support team.

5. Order Tracking

Once an order has been dispatched, tracking information will be sent to the email address associated with the purchase when tracking becomes available.

Customers may use the provided tracking number to follow their shipment.

Tracking updates may take additional time to appear in the carrier's system.

6. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Where such charges are not collected at checkout, they may be payable by the recipient, subject to applicable law and the shipping terms disclosed during checkout.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If you notice an incorrect address, contact us as soon as possible at service@pezruk.com.

We will attempt to update the address before dispatch when possible, but changes cannot be guaranteed after an order has been processed or shipped.

8. Shipping Delays

Delivery may be delayed by weather conditions, customs processing, carrier disruptions, public holidays, or other circumstances outside our reasonable control.

If your shipment experiences a significant delay, please contact our support team so we can review the available tracking information and assist with the issue.

9. Lost, Missing, or Damaged Shipments

If your order is missing, arrives damaged, or is marked delivered but cannot be located, please contact us.

For damaged items, please retain the packaging and provide photographs when reasonably available.

We will review the circumstances and work toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Contact Information

Brand: Pezruk

Operated by: Cloudlism Inc.

Email: service@pezruk.com

Phone: +1 (970) 287-2237

Registered Business Address:

1500 N Grant St, Ste R
Denver, CO 80203
United States