Return & Refund Policy

Store: Pezruk
Operated by: Cloudlism Inc.

At Pezruk, we want customers to have clear information about returns, refunds, and order-related issues.

Please review this policy before making a purchase.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a standard return:

• The item must be unused and unworn.

• The item must be in its original condition.

• Original packaging should be included where reasonably possible.

• Proof of purchase, such as an order number or receipt, is required.

These conditions do not limit any statutory rights that apply to defective, misdescribed, or nonconforming products.

2. Non-Returnable Items

The following items may be excluded from discretionary returns, where permitted by applicable law:

• Gift cards

• Personalized or customized products

• Items clearly identified as final sale before purchase

• Products specifically identified as non-returnable before purchase

Statutory consumer rights remain applicable regardless of these exclusions.

3. How to Request a Return

To initiate a return, contact:

Email: service@pezruk.com

Phone: +1 (970) 287-2237

Please provide:

• Your order number

• The item you wish to return

• The reason for your return

• Photographs if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions and the applicable return shipping destination.

Please do not ship items back before receiving return instructions.

4. Return Shipping Costs

For standard returns based on a change of mind, customers are generally responsible for return shipping costs, unless otherwise required by applicable law.

If an item arrives defective, damaged, or incorrect, we will review the issue and arrange an appropriate remedy, including applicable return shipping costs where required.

We recommend using a trackable shipping service for returns.

Original shipping charges may be non-refundable for discretionary returns, except where required by law.

5. Refund Processing

After a returned item is received and inspected, we will notify you of the refund status.

If approved, we will initiate the refund to the original payment method within 5–10 business days.

Additional processing time may be required by your bank or payment provider.

Any legally required refund deadline will take precedence.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide your order number and photographs of the issue where possible.

We will review the matter and offer an appropriate resolution, which may include a replacement, refund, or other remedy required by applicable law.

Reporting after seven days does not automatically eliminate statutory consumer rights.

7. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will attempt to accommodate requests before an order has been processed or dispatched.

Once an order has shipped, cancellation may no longer be possible, and the return procedure may apply.

8. Return Shipping Address

The applicable return address will be provided by our customer support team after a return request has been reviewed.

Our registered business address is not automatically an authorized return facility.

Please do not send returns to the registered business address without written confirmation.

9. Contact and Business Information

Brand: Pezruk

Legal Business Name: Cloudlism Inc.

Entity Type: Colorado Corporation

Entity ID: 20258347343

Registered Business Address:

1500 N Grant St, Ste R
Denver, CO 80203
United States

Customer Support Email: service@pezruk.com

Customer Support Phone: +1 (970) 287-2237

Nothing in this policy limits consumer rights that cannot lawfully be excluded.